Privacy Policy for Fresh Poultry Pty Ltd
Last updated: [25 JULY 2025]
1. Who we are
Fresh Poultry Pty Ltd operates on website https://FreshPoultry.com.au we supply wholesale chicken products within Sydney, Australia. Our contact details:
- Email: sales@freshpoultry.com.au
- Postal address: 47 Gow Street, Padstow NSW 2211
2. What we collect
We may collect:
- Personal information: name, company, job title, email, phone number, delivery address (when you contact us, or place an order).
- Technical data: IP address, device/browser type, browsing activity (via cookies/analytics).
3. How we collect information
- Directly from you via forms (contact forms, orders).
- Automatically through cookies and analytics (e.g. Google Analytics) to improve website performance.
4. Why we collect it
We use your data to:
- Deliver products and process your orders.
- Send updates about orders and respond to support enquiries.
- Administer user accounts and ensure our website runs smoothly.
- Analyse patterns in user behaviour to improve our offerings and overall experience.
5. Sharing your data
We share data only when necessary:
- With service providers (e.g. payment processors, delivery partners, IT/storage services)—always under confidentiality agreements.
- If required by law enforcement or government bodies.
6. International transfers
Any data stored or processed overseas (e.g. cloud services like Google or AWS) is safeguarded under GDPR-equivalent protections.
7. Security & retention
- We implement both physical and technical safeguards—such as encryption and firewalls—to protect your personal information.
- We retain data only for as long as necessary for our operations (for example, up to seven years for records required by law) or until you ask us to delete it.
8. Your rights & choices
- Access & correction: You can request details of your personal data, or ask to update or delete it.
- Cookies: Manage or disable cookies via browser settings or through our consent banner.
9. Children’s information
• Our services aren’t directed at individuals under the age of 16.
• We do not intentionally gather personal data from anyone below that age threshold.
10. Complaints
- To lodge a complaint or inquire about our data-handling practices, email us at info@freshpoultry.com.au.
- We’ll acknowledge your message within 48 hours and aim to resolve any issues within 30 days.
- If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) – organisations are expected to respond to privacy complaints within a 30-day timeframe before escalating to the OAIC
11. Updates to this policy
We may update this policy for legal or operational reasons. The “Last updated” date will reflect changes. We’ll notify users via email or website notice for significant updates.